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Understanding the Patient as Consumer

Q3 covered lively discussion of disruptive technologies, generational trends, and the increased involvement of patients in healthcare at the 2008 Yale Healthcare Conference, a joint effort between the School of Management and the Health Professions Schools at Yale University.

Executive Panel

Experts from a broad range of perspectives discussed the challenges and opportunities offered by consumerism in healthcare. Is this the way to harness market competition or "the mother of all cost shifts"?

Moderator:
Dr. Robert Galvin
Director of global healthcare for General Electric

Panelists:
Dr. Robert Graham
Professor of family medicine at the University of Cincinnati School of Medicine

Dr. Jeffrey Kang
Chief Medical Officer at CIGNA Healthcare

Mr. Arthur A. Levin
Director for the Center for Medical Consumers

Mr. Lambert van der Walde
Capital Markets Advisor to the Centers for Medicare and Medicaid Services

Listen to the Executive Panel.

Keynote

Dr. James Hartert, the Chief Medical Officer of MinuteClinic, argues that the disruptive innovation of retail healthcare can help reform the delivery of healthcare and will not be the end of primary care medicine.

Listen to Dr. Hartert's keynote.

Keynote

Jay Silverstein the Chief Imagineer of Revolution Health challenges health plans to move out of the “benefit manipulation business” and into simple, holistic, and transparent coverage that truly meets customer needs.

Listen to Jay Silverstein's keynote.

For more about the Yale Healthcare Conference visit the website.